Customer Feedback

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Please read the testimonials sent to us by customers:

l received my order today just had to email you and give you feed back. lm very happy with my order and l will forward your company to friends. l look forward to be buying more of your products.
Many thanks.

J.P 10/2/10

Many thanks for my plants which arrived in tip-top condition thanks to your excellent packaging. Extra thanks for my extra plant which will go to my daughter!

C.L 21/2/10

Hello Phil,

The plants arrived as per your prediction and are now installed in their new home. Thanks for your excellent service - the order turnaround time was simply outstanding, as was your method of packing which ensured the plants arrived in excellent condition. The plants themselves are excellent qualty too.

Your website will be the first place we look next time we're looking for plants online.

Best Regards,

G P 19/2/10

Just received my "Cistus Order" and delighted. Best plants, best packed arriving in prime condition. Will be coming back for Dianthus. Yours sincerely.

Enid 9/3/10

Hellebores received today very well packed and in perfect condition, I will buy plants from your company again. Thank you

Carole 14/4/2010

Just wanted to let you know the plants arrived this morning and look wonderful. Thank you for packing them so well and for sending them via mail. Very much appreciated.
Good wishes,

Patsy 24/3/2010

Philip,

Many Thanks for the wonderful selection of herbs. The courier company were superb and the packaging excellent. I should of asked you to pop some of your leaflets/catalogues in with them for me to distrubite to my fellow gardeners.

Kindest Regards

Justine 17/3/2010

Just to say thankyou as my order arrived on time and in tip top condition. Great plants and great packing. Thanks again.

Pamela 22/4/2010

Thankyou for the good-sized healthy plants I’ve received from you and that are now safely planted. I shall pass on your details to my hardy plant group.

Regards

Sue Morris

Sue M 27/1/10

Hi Carrie
Just to let you know the plants arrived bang on schedule yesterday and look great.
A fantastic service. Speedy ,efficient and excellent value!
I couldn't ask for more
Best regards

Clair 25/3/2010

All plants have just arrived in fabulous condition. Great service which you should boast about!
With kindest regards and a happy planting weekend ahead.

Ruth 25/3/2010

Dear Phillip

Many thanks for your voicemail this morning, the plants were delivered successfully at lunchtime.

Now spring is here let’s hope they grow and prosper!

Graham 18/3/2010

Dear Halcyon Plants. Thank you very much indeed for the plants we received from you today - Hydrangea Villosa and Dicentra Luxuriant. They arrived in immaculate condition and we are delighted that they are such good specimens. Your service was wonderful and we would be very glad if you could put us on your mailing list. Regards.

Mr and Mrs A 24/3/2010

We have just received our plants thank you very much. They all look fine. also just in time for us to give our daughter and son in law for their pearl wedding anniversary today, thank you very much.

Ivy 21/7/2010

Hi,

Our plant order was delivered this afternoon as promised, what excellent service your provide.

My Father is delighted with the condition of the plants received and we will have no hesitation in placing further orders with yourselves.

Jackie 8/4/2010

Hello Carre,
Just to confirm the plants arrived safely yesterday and to thank the company for such a quick, efficient and reliable service. I will definitely recommend.
Kind regards

Melanie 14/4/2010

Good afternoon

Thank you for your prompt response can I also give you feedback as I have never used Halcyon until I received my first order today and found the quality and value for money is excellent compared to that of what was my local garden centre.
Thank you.

Sally 16/3/10

Dear Philip,
Just to say that my order arrived today at 12.50; I found the efficiency of the delivery, the packaging and health of the plants impressive. For some obscure reason the little geranium Splish Splash had jumped out of its pot but it will recover and this does not, in any way, change my views: I have never received plants in such good condition and so promptly from anywhere. Congratulations.
Thank you for the gift of your last Rozannie, I will look after it as well as I possibly can.
Wishing you and your wife the success you deserve,
Yours sincerely,

S.T 9/4/2010

Many thanks for the goods beautifully packed.

Your service is excellent.
We shall be busy planting.
regards,

Derek 13/4/2010

Very healthy looking plants arrived safely today, I am really pleased with them, Thank you very much.
Regards,

Tracy 22/4/2010

The best online plant supplier I have used yet. Great customer service, speedy dispatch, excellent packaging and very healthy specimens. Perfect. Thanks.

Grant 22/4/2010

Thank you - all arrived safe and sound, and thanks for the bonus agapanthus too. Have never seen such well-packaged plants.

Best regards,

Clair 17/4/2010

Dear Phil,

Thank you again for the fantastic plants and the kind present of the extra hellebore, that will most certainly find a home in MY garden!! They really are some of the nicest mail order plants that I have ever seen and were beautifully packed.
I will most certainly use Halcyon for any future orders for plants that I cannot source locally or for those special things I can’t find elsewhere. Best wishes,

Mary 2/4/2010

Philip

My plans arrived midday today - excellent service and plants in excellent condition.

Much appreciated - will definitely use you again.

Thanks

Michael 21/4/2010

The plants arrived as expected and I'm delighted - such healthy looking plants! Can't wait to plant them.

Many thanks

G.D 16/2/10

Hello
Plants arrived safely yesterday, as you promised. All in very good condition, healthy looking specimens, excellent packaging.
Many thanks

Laura 28/4/2010

Thank you for my plants. I was impressed in the packaging of them and also the quality.

Lynne 17/3/2010

Phil
Thanks a million plants arrived today on schedule, super customer service!

Kerri 9/5/2010

Dear Phil,
I received your plants yesterday morning at about 9.30. Having ordered plants before on-line I was a little apprehensive to unpack and see what was sent.Can I say thank you for the quality and price.I will be ordering more plants in the future thank you very much for the efficient service.

Regards

Ian 29/4/2010

The plant arrived safely today and I would just like to say how impressed I was with your service. The plant is a very healthy one, beautifully packed and in perfect condition. Quite unusual for mail order plants!
Regards

Anne 5/5/2010

Hi,

Just wanted to let you know how happy I am with my purchases. My plants arrived today well packaged and in perfect condition.

I will definitely recommend you to my friends and will continue to be a customer for many years to come, thank you.

Sarah L 9/5/2010

Philip

Thank you so much for the prompt delivery.
The order was exact and the items were of a spectacular quality and very well packaged.
It's nice to find such a service as yours.
I will likely be ordering from you again and recomending your service to anyone looking for quality plants at a good price.
Have fun with your new grandchild!

Regards

Colin 28/4/2010

Dear Philip

The plants came this morning, what a lovely sight to arrive home and see all my "Boxes" on the drive!!!

All the plants were packaged incredibly well and I've arranged them in the bottom garden ready for planting on Thursday (weather permitting!)
I am now eagerly awaiting tomorrow's delivery of peonies and ferns to add to Thursday's planting up.
I shall certainly be using you again and recommending you to friends and family (have already told my Mum about you)
Thankyou again for such prompt service and such wonderful plants.

Helen 28/4/2010

I received my order today and once again was delighted with my plants.

Thank you very much!

Lindsey 28/4/2010

Phil

The plants arrived this morning in absolutely perfect condition, thank you.

Regards

Linda 28/4/2010

Plants arrived on time and in perfect condition - whoever designed your packaging new how to ensure plants arrive in good condition. Will recommend Halcyon Plants to my friends.
Many thanks

Gorden 18/8/10

Dear Carrie,

I just wanted to thank you for my order which arrived this morning, less than 24 hours from ordering it. I am delighted by the quality of the plant and the size is perfect for the space it has to fill. I have made the most of a fine afternoon and my Cortaderia is already sitting in its new home.
Thank you for an excellent service.
Regards

Beverley 18/3/2010

The plants arrived safely, thanks, beautifully packed, and they're in the garden now.
Thanks very much,
Regards,

Shan 27/3/2010

Hi Philip, The shrubs arrived today and I was so impressed by, the packaging, the plants are all very healthy with lots of new growth and the way the whole transaction has taken place. First Class, thank-you. I really appreciated the leaflet on the plant care as well. Kind regards, Julie. PS I will be back.

Julie 29/4/2010

Hello

Many thanks for the excellent Ribes speciosum , I appreciate the potting, saves me a job!! The plants were excellently packaged some companies could learn from you.

regards

Brian 29/4/2010

I received my plants lunch time today, very pleased, lovely plants. Many thanks for the two extra. I must say that your method of packing the plants is superb. From a VERY happy customer, will certainly come again.

Keith 29/4/2010

Many thanks for your prompt communication and fast delivery, plant was received today in excellent condition which was due to the superb packing, thanks again.
Regards

Christina 14/4/2010

Hello, I just wanted to say a big thank you to those concerned at Halcyon Plants, following the delivery of the Helleborus Black Beauty which my daughter Zoe Johnstone arranged to be sent to me. The plant is beautiful, big and healthy, and was very well packaged. It's a special plant as it was one my mother always wanted, but could never find. Since her recent death, we are making a memorial garden for her, and the Helleborus will be planted there. Best wishes

Susannah 6/8/2010

The plants were received as promised, lovely specimens and packed really well to ensure plants arrived in good condition. Plants were left as per my instruction by the delivery people. Thankyou just need to plant them now to get the full benefit. I would definately use your site again. I ordered from another website at least 2 weeks ago and am still waiting, great job by yourselves thankyou.

Jean 13/5/2010

Great quality plants - thank you!
I was particularly pleased with the stauntonia plant - these are usually so expensive in a garden centre and are weakling specimens - but your plant was strong, in full flower and with lots of new growth. It will make an excellent replacement for the 30 year old woody vine we are cutting down. The ercilla and coral plant were also big plants. Definitely value for money and well packaged.

Fleur 9/5/2010

Hello

Just a message to say that I received my plants up here in Scotland at lunch time today. All in perfect condition too.

Thanks very much

Sandra 18/5/2010

Hi Philip

All lavender plants arrived this am. looking very healthy and vigorous.

Many thanks for your help and prompt delivery. I'm sure i'll be able to find more places for more lavenders next year.

Regards

Sharon 18/5/2010

Hi Phil
Plants have arrived beautifully packed and all looking well. Many thanks. I am sure we will be in touch again.

Margaret 19/5/2010

Hi Philip,

Got the plants yesterday - thank you. They have certainly grown since the picture was taken :-). My husband said that the jungle in a box has arrived, but I thought he was exaggerating until I got home and saw it for myself - he wasn't kidding! All arrived safe and sound - thank you kindly for fantastic looking plants. Pleasure dealing with you.

Kind Regards,

Masha 19/5/2010

Hello,

I have recieved my first order from you today and would like to say that I have found your attention first rate.

Its re-assuring to get an email to say the plant is on its way and roughly when I can expect it to arrive.

I'm sure I will be ordering from you again in the not too distant future.

Many thanks.

Liz 19/5/2010

Philip,
Plants arrived safely this afternoon.Very impressed with promptness of delivery & value for money. Will definitely use your site again.
Best wishes

Fiona 20/5/2010

Hello Philip,
Order arrived on time – beautifully packed - thank you. Plants in their allotted place watered in and looking well – I, on the other hand, am exhausted.
Thank you again for first rate service.
Yours sincerely

James 26/5/2010

Just thought I should drop you a line. My plants arrived today, Super fast delivery, fantastic packaging and superb plants in great condition. We will certainly use you again. Many thanks

Mike and Jen 26/5/2010

Dear Carrie & Philip

Not only was it refreshing to receive a helpful and friendly telephone call regarding my order (rather than the more remote methods which are so comman nowadays) .... it was good to be advised what you were going to do; not only that, but you did it. Many thanks.

Importantly, the quality and condition of the plants was superb, the packaging the best I have ever seen. Congratulations on running a business which cares about its customers.
The only pity is that I have discovered you when I have almost completed the makeover of my garden following my retirement. Who am I kidding? a true gardener keeps on finding a reason to add more plants. And at least, I can recommend others

With many thanks and best wishes

Harry 27/5/2010

Many thanks,

All plants received today and now planted. Just started to rain here in Dudley so may not have to water garden tonight.

Super plants thanks again, will continue looking for more of your goodies.

Regards

Jen 27/5/2010

Hello Philip

Just to say the lavender plants arrived this afternoon as promised - beautifully packed and in excellent condition. The little darlings are now sunning themselves against the house wall as I go off to finish the last 10 feet of their new home!

After reading comments about the packaging on the website some time ago, I wondered what to expect - only complaint is it's so good it's hard on arthritic fingers!

Again, many thanks and look forward to doing business with you again sometime.

Best wishes

Ruth 25/5/2010

Hi Phil

Plants arrived in very good condition yesterday as you confirmed. Very impressed.

Please place me on your mailing lists

Many thanks for the excellent service

Doug 4/6/2010

Once again I have got the plants on time and in excellent condition. Thank you. They are now planted and I hope that they do not suffer another cold Winter. We had a little rain here, but it is very dry. I went up onto Dartmoor with my daughter today and flip flops were fine as footwear!
thank you again.

Maggie 4/6/2010

Hi there, The 12 Lavenders arrived this afternoon in lovely condition and so beautifully packed! I am impressed! I will certainly buy more from you when the need arises. I duly watered them and have a new, south facing border at the front of the house prepared for them with plenty of organic matter and some sharp sand to break up our Hertfordshire clay. I want to try and help the bees. Thank you Halcyon plants . Yours sincerely

Elizabeth 5/6/2010

Dear Philip
Very many thanks for the plants which are absolutely lovely. Thanks for all the trouble you took with the delivery. The packaging was very impressive too!
I shall be back for more!
My thanks and very best wishes

Alison 10/6/2010

Morning all,

Plants received nice and early.

Brilliant plants and very, very, well packaged. Will recommend to all friends.

Many thanks.

I am sure you will hear from me again, I am a bit pf a plantaholic, considering the minute garden I have. Usually looking for something different, supposed to be an exotic garden, that's in theory, hence clrodendrons etc.

Regards and thanks

Bill 10/6/2010

Dear Carrie,

Thank you for your e-mail. In these days of automated messaging, it was good to receive a personal reply to my order.

The plant arrived today, without so much as a leaf out of place! Thank you for the care you took to ensure it reached me in perfect condition.

With best wishes,

Vivian 10/6/2010

Thank you very much, the plants arrived quite early on Wednesday morning and in excellent condition. Thank you for your note about putting in two of one of them, that was both generous and helpful. I expect to order from you again!

Christine 10/6/2010

Dear Philip,
Plants just arrived in good order. I am very happy.
Many thanks for all your help,

Susan

My plants have just arrived, and I am so pleased with both the Plants and your service.
I have added you to my "favourites" on the Computer and will definitely order again. If you have a service that updates on any special offers you have please add me to your list.
Regards

M.R 29/6/2010

I received the above order today.

I was impressed the way the items were packed which such care and arrived looking so fresh.

I know where to purchase my Plants & Shrubs in future !!

Many thanks

Pat 29/6/2010

Thank you very much for your very prompt efficient service I will be using you again, many thanks .

Peter 03/7/2010

Hi Phil

My order arrived last week on the day you said.

I was very impressed with the packaging - all the plants were safe and sound. I am also impressed with the quality of my plants.

Shopping with you was a fantastic experience and I look forward to doing it again!

B 4/7/2010

Dear Philip,

My plants arrived today in beautiful condition. I am so glad I found your website and I wish I had a bigger garden.

Many thanks,

Pauline 6/7/2010

Hi Carrie
Many thanks , the plants arrived to-day and they are all looking great. When we start another area of the garden in the spring we will certainly be in touch.

Fiona 9/7/2010

THANK YOU. My plants arrived this afternoon, perfectly packaged and in good shape after their journey. Such speedy service - much appreciated! I look forward to ordering again.

Linda 9/7/2010

Phil

Box of plants received today (Thursday) at 12.30.

Many thanks for speedy delivery and good quality plants – which is what I have come to expect from you.
Best wishes

Sheila 9/7/2010

Hi Phil, Just a quick note to let you know the plants arrives in good condition and would certainly purchase from you again.

Thanks

Phil 13/7/2010

Hi Phil

Plants had arrived when I got home from work and I am thrilled to bits with them I didn't expect them to be so mature so keeping my fingers crossed even I won't be able to kill these off !

Please also thank whoever packs and depatches ,very impressed!

All in all can't wait to get planting .

Gill 24/7/2010

Dear Philip
The lavender has just arrived and looks wonderful - again! Thank you - and for the extra 4 pots which is more than kind of you.
The delivery man was brilliant too! We live up a hill and most delivery people arrive exceedingly grumpy having plodded up with their packages and parcels! Yours bucked the trend delightfully so thanks for that too!!
I shall be back for more plants as and when finances permit. Halcyon is such a pleasure to deal with. Thank you so much.
My best wishes

Alison 27/7/2010

Hi Philip

The plants are now all in their new homes, and luckily it also rained a lot in the night, so that was the best welcome for them. It was a bonus for me to notice that Halcyon plants is based in Wales – my home country – I might have known that from the friendly service !

Liz 15/7/2010

Plants received yesterday pm as you promised. Packaging was excellent and all plants are in superb condition.

Full marks to you for a very good all round service; clear and simple web site, good variety of stock, competitive prices, quick and efficient delivery.
Many thanks

Andrew 29/7/2010

Thank you for dispatching the plants so quickly - they arrived in good order and were planted (and watered) within 4 hours. May they bloom happily ever after.

Your prompt and efficient service was much appreciated.

Yours sincerely,

Gill 31/7/2010

Philip, thank you !!

Lavender arrived earlier and are now in. Beautiful plants without exception, so healthy.

Hopefully I now won't kill too many of them.

Regards,

Andrew 31/7/2010

Thank you Philip - the plants arrived first thing today beautifully packaged and in first class condition. In view of the awful weather last week this is a considerable achievement.
Please accept my best thanks. I shall order from you again. Your service and your plants are second to none, I am delighted.! Please use this as a testimonial should you wish.

Mrs Hallier 20/1/10

Dear Phillip
Thank you very much for my delivery which has arrived and is already unpacked unpacked...all in perfect condition. Very impressed with the swift delivery and lovely plants
Many thanks

Veronica 3/3/10

Testimonials

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